Individual employers will determine the entry criteria, but this will typically include:

- GCSEs grade C/4 or above in maths & English.

- Other relevant qualifications or experience.

You have to be aged 16 years or over and must be working in the Digital sector for at least 30 hours a week.

You also need to be a resident in England and not in full-time education.

Candidates who have not achieved maths, English and ICT skills at Level 2 (equivalent to GCSE Grade C/4 or above) prior to commencing their training, will need to achieve this before taking their end-point assessment.

Tech plays a crucial role in business, and to make the most out of its capabilities, both employees and customers need to have a firm understanding of how this tech works. That’s where digital support and Digital Application Technicians come in: it’s their job to make sure staff/customers are up to date, knowledgeable and efficient with each piece of tech the company uses.

There are 2 routes apprentices can take with this role: Digital Applications Technician (helping employees with tech), and Digital Service Technician (helping customers with tech).

Typical job roles include:

Digital Applications Technicians:

• Digital Coach.

• Digital Transformation Associate.

• ICT Support Analyst.

• Digital Champion.

• Database Administrator.

• Data Administrator.

• IT Operations Technician.

• Digital Applications Specialist.

• Digital Systems Operator.

Digital Service Technicians:

• Service Centre Operator.

• Digital Service Advisor.

• Digital Service Support.

• Digital Service Agent.

• Applications and Online Service Executive.

• Technical Support Professional.

• Digital Support Professional.

• Operations Technical Specialist.

Apprentices will work under experienced team members who will guide them throughout, training them in areas such as:

Digital Service Technician:

• Take appropriate action when technical problems are identified

• Configure a range of digital devices or systems to meet user needs

• Communicate technical concepts or solutions using appropriate language for the audience

Digital Applications Technician:

• Take appropriate action when application problems are identified

• Support application users, advising on how to optimise productivity

• Provide application training to users as required

• Source information to support, advise or guide as appropriate to the audience

• Determine the root cause of technical issues to identify the potential solutions

In their daily work, Digital Support Technicians communicate with a mix of internal/ external users through online channels, by phone and face-to-face: it’s a role with plenty of interaction.