Introduction

This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.

Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation. They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.

Occupational areas

  • Traffic Office – managing the movement of goods for a variety of customers – either own account or third party from manufacturer or supplier to final destination or for onward delivery
  • Removals Operatives - the preparation for and performance of packing / unpacking and moving household, office and other furniture, goods and equipment into or out of new premises or storage or preparation for transit, both domestically and internationally. Removals Operatives often prepare and travel with the removal truck and long-distance moves may involve nights away from home. Moving furniture involves a lot of walking, bending and lifting and is hard, physical work.

Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers’ expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise. Individuals in this role are highly competen t in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.  They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.

The information below outlines the essential core knowledge, skills and behaviours that all Supply Chain Operators are required to develop throughout, and demonstrate on, completion of their apprenticeship.

Core knowledge – all Supply Chain Operators will have a good understanding of:

1. how to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture

2. structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations

3. importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style/culture

4. vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others

5. proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role; how to keep up to date with any changes in the systems, processes and technology that affect their role

6. how their role can affect their health and the need to maintain a level of fitness appropriate to the needs of their role

Core skills – all Supply Chain Operators will be able to:

1. establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant

2. communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc) with customers and colleagues in line with organisational standards; identify and match customer needs through provision of excellent customer service; work closely with suppliers and customers to ensure any problems, damages or anomalies are corrected

3. demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects

4. work well in a team; support colleagues and contribute to achieving objectives or goals

5. seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant

6. adapt to new technology and accept the need for change

7. work under pressure and to agreed deadlines

Behaviours

1. Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role; consistently embody the organisation’s values to promote and enhance brand reputation; strive to meet organisational objectives at all times and demonstrate a belief in the services that the organisation offers

2. Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person

3. Pay attention to the safe and effective use of equipment and machinery when carrying out activities

4. Take ownership for own performance and training, including demonstrating a keen interest in the industry; proactively drive their ongoing learning and development, and make recommendations for improvement where relevant

5. Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change

6. Demonstrate a commitment to achieving all personal and organisational objectives eg completing work, timekeeping, personal app earance and dress code

7. Show personal commitment to minimising the effect of work activities on the environment; make recommendations for improvement where relevant

8. Embrace the use of relevant technology, systems and equipment – use it responsibly and take an interest in new developments that could support the organisation

9. Take a positive interest in others and show a genuine interest in meeting the needs of others

10. Demonstrate an approachable and friendly manner; use own initiative when needed to ensure that customer needs and expectations are met.

11. Demonstrate pride in their own role through a consistently positive, professional approach with customers and members of wider team; constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team

Specialist knowledge and skills

one elective module should be chosen (either Traffic Office or Removals Operative)

Traffic Office Knowledge - the Supply Chain Operator (Traffic Office) will have a good understanding of:

1. relevant and current regulation and legislation (including international where relevant to role) governing the supply chain industry, their subsector and role in particular; consequences of not adhering to legal guidelines

2. how to plan routes (as required) and jobs, and the importance of re-planning, amending jobs or planning for further delivery when circumstances change

3. appropriate equipment/vehicle types and when to use them in order to minimise environmental impact

4. how to use the Transport Management System (TMS) and other relevant IT systems to:

a. input customer jobs for onward delivery

b. progress live jobs through the various stages of delivery, and update these when status or circumstances change c. track vehicles, loads and temperatures where required

5. timescales, processes and instructions relating to the use of TMS and other relevant IT systems

6. how to organise and allocate appropriate resources (vehicles, drivers and other staff etc) to jobs manually, or using relevant IT systems

7. safe use of equipment and machinery (such as manual handling equipment, vehicle and delivery systems) in order to provide briefs to colleagues

8. how to process goods when returned to base

9. the process for arranging vehicle maintenance and dealing with any related issues

Traffic Office Skills – the Supply Chain Operator (Traffic Office) will be able to:

  • fully comply with current appropriate rules and regulation; maintain the health, safety and security of people at all times.
  • plan routes for safe delivery of products, and can amend or re-plan when circumstances change
  • work to improve cost efficiencies and reduce environmental impact of work activities by selecting the most appropriate driving route and mode of transport when planning deliveries
  • use the TMS system effectively to add, track and update customer jobs; follow related processes and instructions in order to achi eve job timescales or deadlines
  • assign appropriate resource to customer jobs, including vehicle and staff, and deal with outside agencies and organisations when extra resource is required
  • plan and provide briefs to other operators (eg LGV Drivers and warehouse operatives) on the use of relevant equipment and machinery, including the consequences of using them incorrectly, to ensure the safe handling of customer goods
  • debrief drivers on their return to base
  • process goods when returned to base
  • follow instructions, and ensure maintenance issues relating to equipment and machinery are dealt with promptly
  • schedule vehicle maintenance and report any issue to the relevant person

Removals Operative Knowledge – the Supply Chain Operator (Removals Operative) will have a good understanding of:

1. how to plan jobs, and the importance of re-planning or amending jobs when customer needs or circumstances change, for example jobs being delayed, house sales falling through

2. what to consider when selecting packing materials appropriate to the job, for example items being moved (size, fragile/non-fragile items, prohibited/restricted items), current and final destinations (storage, retail, domestic or international) and type of job (import/export, household, libraries, commercial)

3. how to prepare and use packing materials efficiently to reduce waste, costs to the organisation and environmental impact; understand the consequences of not using or disposing of these correctly

4. moving, handling and packing processes for items such as: fragile items (for example mirrors, windows, paintings, antiques); non-fragile items; furniture and other large objects for example pianos, clocks, barometers, machinery) into or out of new premises, storage or preparation for transit, both domestically and internationally

5. moving, handling and packing processes for dealing with restricted or prohibited items (for example drugs, weapons, new goods, protected species)

6. safe use of equipment and machinery (such as manual handling equipment, vehicle and delivery systems) including where to find further information such as instructions or guidance; understands consequences of using them incorrectly

7. the need for, and how to prepare relevant documentation, inventories and labelling for removals jobs, for example time sheet, job sheet, waybill, bingo sheet, risk assessment, scope of works, customer feedback forms, insurance forms, quotation / acceptance

8. the need for and how to prepare documentation and records relating to restricted or prohibited items

9. processes for loading and unloading items into vehicles; containers; LCL, crates and lift vans; crates and boxes

10. how to dismantle and/or reassemble furniture as required, including the use of appropriate tools and equipment where relevant

11. relevant and current regulation and legislation (including international where relevant to role) relating to the moving and handling of items, for example health and safety, country-specific prohibition or restrictions for moving certain items in or out, restrictions on goods relating to air freight and terrorism issues; and the individual and organisational consequences of not adhering to these

12. the changing consumer landscape, including changes to consumer protection and rights

13. basic IT applications and other relevant technology and systems, such as traffic monitoring, vehicle systems, payments, map reading, data recording fleet tracking and other related systems

14. other systems and processes relevant to their subsector (such as freight forwarding, data input, payments, international trade, and removal processes) which facilitate an effective and efficient service to customers

Removals Operative Skills – the Supply Chain Operator (Removals Operative) will be able to:

1. plan and re-plan accordingly when customer needs or circumstances change

2. select, prepare and use materials appropriate to the job efficiently and in a way which reduces waste, costs and environmental impact; taking into consideration the item(s) to be moved, their current and final destinations

3. follow appropriate processes for moving, handling and packing/unpacking items; move household, office and other furniture, goods and equipment into or out of new premises, storage or preparation for transit, both domestically and internationally

4. use equipment and machinery safely; follow instructions and organisational policy in a safe and efficient manner to carry out work activities

5. prepare relevant documentation, inventories and labelling for removals jobs

6. safely and efficiently load and unload items into and from (as appropriate to role) vehicles, containers, LCL, crates and lift vans, crates and boxes; use appropriate manual handling equipment or machinery where necessary

7. safely and efficiently dismantle and/or reassemble furniture as required, including safe and efficient use of tools and equipm ent where relevant

8. fully comply with current appropriate rules and regulation relating to the moving and handling of items; maintain the health, safety and security of people at all times.

9. use basic IT systems appropriately and in line with organisational requirements, for example using emails and the internet; b ar coding systems; records, checks and maintains data appropriate to the task

Duration

The apprenticeship will take a minimum of 12 months to complete.

English and maths requirements

Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to completion of their apprenticeship.

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The Colleges’ Partnership Ltd has made information security and data privacy foundational principles of everything we do, and we recognise the importance of passing regulations to advance information security and data privacy for citizens of the EU. We are firmly committed to GDPR readiness.

PRIVACY NOTICE

Last updated: May 1st, 2018

The Colleges’ Partnership Ltd. is committed to protecting the privacy of visitors of The Colleges’ Partnership Ltd website, individuals who register to use the products and services, and business partners or customers. This Privacy Notice describes our privacy practices in relation to the use of The Colleges’ Partnership Ltd website and Portal (Virtual Learning Environment) it’s services and solutions, and related applications, services, and programs, offered by The Colleges’ Partnership Ltd as well as your choices regarding use, access and correction of personal information.

This Privacy Notice describes how we collect, use, disclose and otherwise process personal data collected related to our Services and otherwise in the course of our business activities, including the information practices of the websites that link to this Privacy Notice.

This Privacy Notice does not apply to information collected about The Colleges’ Partnership Ltd employees, applicants, or other personnel.

The Colleges’ Partnership Ltd Sites may contain links to other websites; and information practices and/or the content of such other websites shall be governed by the privacy statements of such other websites.

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The Colleges’ Partnership Ltd provides its Services – which include educational support and solutions such as Apprenticeship and Professional Qualifications delivery and support to business customers, directly, and through partnerships and awarding bodies.

The Colleges Partnership Ltd is registered in England. Company Number 05606069. Our Registered Office is C/O Wiltshire College, Cocklebury Road, Chippenham, Wiltshire, England, SN15 3QD.

The Colleges' Partnership is a not for profit joint venture company owned by Wiltshire College and Bridgwater and Taunton College.

Customer Owned Data

As a provider of Services, we may receive, process or store certain information, including personal information. Information may include information from the end points and other systems, tools or devices that Customers manage or monitor using our Services, and end user data related to individuals’ activities on Customer’s network and systems. It may also include event logs, end user information (such as IP address, email address and computer name), and other data where relevant to a support or service request. The Colleges’ Partnership Ltd is a data processor for customer data.

Data Relating to Our Customers and Users of Our Sites

The Colleges’ Partnership Ltd collects information as part of its normal business operations and in the administration of its relationship with Customers, which may include personal information.

Business Contact and Customer Relationship Management. We collect and maintain information about our Customers, which may include company name, business contact name and title, phone number, email and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users) of Customer’s authorized users and account administrators.

Data Submitted on Sites. In order to access or use certain portions of the Sites, to enjoy the full functionality of the Sites, or to conduct or seek to conduct business with us, you may be prompted to provide certain personal data to us, including in the following ways:

by filling in forms (for example, a “Contact Us” form) on our Sites or anywhere else we conduct business;

by downloading or accessing the The Colleges’ Partnership Ltd Services;

by downloading documentation from our Sites;

by subscribing to newsletters or other communications; or

by corresponding with us by phone, e-mail or otherwise using our contact details.

Typically, the personal data you give us may include name, business affiliation, business address, telephone number, and email address, and any personal details required to resolve any enquiries or complaints.

Customer Support and Service. When Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by Customers related to such support or service requests.

Usage Details. We collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, and other usage statistics. We do not collect usage details about Customer end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data).

When you visit our Sites, our server automatically collects certain browser or device generated information, which may in some cases constitute personal data, including but not limited to:

your domain;

your IP address;

your date, time and duration of your visit;

your browser type;

your operating system;

your page visits;

information from third parties;

other information about your computer or device; or

Internet traffic.

De-identified Data. We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this data to improve our Services, analyse trends, publish market research, and for other marketing, research or statistical purposes, and may disclose such data to third parties for these specific purposes.

Other Data. The Colleges’ Partnership Ltd collects, uses and maintains certain data related to its business and the Services it provides to Customers, which is not personal data; this privacy notice does not restrict our use and processing of such data, including:

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None of the cookies we use collect personal information.

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Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information. 

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We also use web analytics services from other companies to track how visitors reach our site and the path they take through it. These companies use cookies to help us improve our service to you.

The analytics services we use are:

Google Analytics, which uses cookies to help us analyse how our visitors use the site. Find out more about how these cookies are used on the Google privacy site
 

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The following is an overview of our purposes for using personal data that we process as a data controller. Additional details on how we process your personal data may be provided to you in a separate notice or contract.

For individuals in the European Union, our processing (i.e. use) of your personal data is justified on the following legal bases:

the processing is necessary to perform a contract with you or take steps to enter into a contract at your request;

the processing is necessary for us to comply with a relevant legal obligation;

the processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or

you have consented to the processing.

We use the personal data we collect to:

conduct and develop our business with you and with others;

process, evaluate and complete certain transactions involving the Sites, and more generally transactions involving The Colleges’ Partnership Ltd' Services;

operate, evaluate, maintain, improve and develop the Sites (including by monitoring and analysing trends, access to, and use of the Sites);

evaluate, improve and develop our Services generally;

customize our Sites to users' needs;

provide you with documentation or communications which you have requested;

correspond with users to resolve their queries or complaints;

provide you with any Services you request;

send you marketing communications, where it is lawful for us to do so;

protect and ensure safety of the Sites, The Colleges’ Partnership Ltd confidential and proprietary information, and The Colleges’ Partnership Ltd employees;

manage, protect against and investigate fraud, risk exposure, claims and other liabilities, including but not limited to violation of our contract terms or laws or regulations.

Disclosure of Personal Data

The Colleges’ Partnership Ltd is a not for profit joint venture company owned by Wiltshire College and Bridgwater and Taunton College and we may share personal data with our affiliated businesses as part of our business operations and administration of the Services. We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our Services or the Sites. The Colleges’ Partnership Ltd may share your personal data with these affiliates and third parties to perform services that the third parties have been engaged by The Colleges’ Partnership Ltd to perform on The Colleges’ Partnership Ltd's behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or it believes that the disclosure will further an investigation of suspected or actual illegal activities.

The Colleges’ Partnership Ltd reserves the right to share any information that is not deemed personal data or is not otherwise subject to contractual restrictions.

If personal data is transferred outside the EU to third party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the EU, including by entering into data transfer agreements, using the European Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU - US Privacy Shield..

We contractually require agents, service providers, and affiliates who may process personal data related to the Services to provide the same level of protections for personal data as required under the Principles

Other Disclosures

Law Enforcement or National Security. In accordance with our legal obligations, we may also transfer Customer Data, subject to a lawful request, to public authorities for law enforcement or national security purposes.

Additional Disclosures. We may also disclose Customer Data (including any personal data), where otherwise required by law.

Just-in-Time Disclosures. Additional disclosures or information about processing of personal information related to specific websites, mobile applications, products, services, or programs may be provided to you. These may supplement and/or clarify The Colleges’ Partnership Ltd privacy practices in specific circumstances and provide you with additional choices as to how The Colleges’ Partnership Ltd may process your personal information.

Children

The Sites, Services and Portal are not for use by children under the age of 16 years and The Colleges’ Partnership Ltd does not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 years, please do not provide any personal data, even if prompted by the Sites to do so. If you are under the age of 16 years and you have provided personal data, please ask your parent(s) or guardian(s) to notify The Colleges’ Partnership Ltd and The Colleges’ Partnership Ltd will delete all such personal data.

Marketing

Where lawful to do so, and subject to your consent where required, we may communicate with Customers (and related business contacts) about our Services. If you wish to unsubscribe from receiving marketing communications, please follow the unsubscribe links/instruction on all such communications.

Security

The Colleges’ Partnership Ltd aims to safeguard and protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss, and The Colleges’ Partnership Ltd utilizes and maintains certain reasonable processes, systems, and technologies to do so. However, you acknowledge that no environment is completely secure or error-free, and that these processes, systems, and technologies utilised and maintained by The Colleges’ Partnership Ltd are subject to compromise. Accordingly, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Retention of Your Personal Data

We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected. However, in some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

External Links

The Sites may contain links to third party sites. Since The Colleges’ Partnership Ltd does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This Policy applies solely to personal data collected by our Sites or in the course of our business activities.

Your Rights

Subject to applicable law, you may have some or all of the following rights available to you in respect of your personal data

to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;

to rectify inaccurate personal data (including the right to have incomplete personal data completed);

to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);

to restrict processing of your personal data under certain circumstances

to port your data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;

to withdraw your consent to our processing of your personal data (where that processing is based on your consent); and to obtain, or see a copy of the appropriate safeguards under which your personal data is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object, on grounds relating to your particular situation, at any time to any processing of your personal data for which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you.

You also have the right to lodge a complaint with your local supervisory authority for data protection.

In relation to all of these rights, please contact us at privacy@tcpartnership.ac.uk Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.

If you contact us regarding Customer Data for which we are a data processor, we will attempt to refer your request to the relevant Customer, and data controller for your personal data.

Contact information

If you have any questions in relation to this Notice, please contact us at:

By email - privacy@tcpartnership.ac.uk

By post – The Data Controller, 14b, Sunrise Business Park, Higher Shaftesbury Rd, Blandford, DT11 8ST

By phone – 01258 457091