Occupational Profile

The role of the network cable installer is to install, terminate, test and certify network cable infrastructure components in accordance with National and International industry standards. This network infrastructure will provide the communications backbone for the digital infrastructure ecosystem, enabling all types of digital devices including computers, servers, smart devices, security equipment, wireless access points, access control, building management systems and lighting systems to communicate between each other, internally, nationally and globally.

Installers work in data sensitive environments and contribute to the organisation’s cyber security strategy by ensuring the physical security l as well as complying with basic cyber security principles for the maintenance of confidentiality, integrity and availability of data.

They could be called upon to work in the Inside Plant (ISP) environment which is dedicated to the installation of cable within buildings and structures, and the Outside Plant (OSP) environment, which is dedicated to the installation of cable externally between buildings, cities and countries.

The size of the task or project that a network cable installer could be involved in, ranges from a single outlet point in a customer’s premises, to thousands of outlets in a new office blocks, or from a single fibre cable termination in a building to the installation of hundreds of fibres over many kilometres in local, national and international communities. The role of the installer is very physical and often involves lifting and moving heavy equipment.

Striving to deliver excellent and consistent levels of customer service is a vital part of the role. Installers work diligently to accurately interpret customer requirements and endeavour to meet high quality standards.

Key Duties and Tasks

  • Install copper cables, which are widely used to inter-connect communicating devices e.g. computers, scanners and printers to servers within office buildings, industrial buildings, hospitals, data centres, and fibre optic cables, which are widely used for connecting between floors within buildings, buildings to buildings and cities to cities, as well as providing the highest speed broadband to homes.
  • Interpret detailed project plans to construct and fix network equipment cabinets, prepare cable pathways, and install cable support and containment systems.
  • Install network equipment in cabinets, in accordance with manufacturer’s specifications including routers, switches and WAN equipment.
  • Undertake performance-based testing and provision of certification to the customer. During the lifespan of the network, carry out maintenance where faults have occurred.
  • Work in potentially hazardous areas such as building sites, highways and railways, and exercise responsibility for the safety of themselves as well as anybody in the local area who could be affected by their actions.
  • Exercise responsibility for the care and maintenance of a wide range of specialist tools, ensuring that equipment is serviceable and in calibration (where appropriate), at all times.
  • Use workforce management systems for a range of workflow activities as well as personal time and attendance tracking.

Typical job titles include Network Cable Installer; Structured Cabling Installer; Telecoms Cable Installer.

Knowledge (Understands):

K1. Design specifications and documentation including floor plans, patch lists, bills of materials, rack face layout plans etc. Has an appreciation of literacy and numeracy skills required in order to select and quantify tools and equipment required for tasks, calculate time frames for work activities and plan work schedules

K2. The principles associated with the transmission of digital information over copper cable networks and the impact poor-quality workmanship has on the communication link. Has a fundamental knowledge of Ohms Law and can recognise the changes in the electrical characteristics of copper cable caused through handling and installation irregularities

K3. The principles associated with the transmission of digital information over fibre cable networks and the impact poor-quality workmanship has on the communication link. Understands the principles of light propagation and has a fundamental knowledge of attenuation within the fibre channel. Recognises where losses can occur through poor handling and installation techniques

K4. The key components of a structured cabling infrastructure and the relationship between campus, building and floor distributors, with relevance to the cable installation plan. Understands the basic elements of IT network architecture, including the range of cable types and networking equipment including routers and switches

K5. The test parameters for copper and fibre cable certification in accordance with appropriate industry standards e.g. BSEN 50346 – Information Technology-Testing of Installed Cables, the routine for test equipment service and calibration

K6. Own responsibilities under the Health and Safety at Work Act 1974, in particular the need to take care of their own health and safety in the workplace whilst also being responsible for those that might be affected by his/her actions

K7. The types of health and safety risk that could be incurred whilst carrying out cable installation tasks, who might be affected by the risk, and what actions can be taken to mitigate the risk

K8. The requirements to comply with National and International standards e.g. British Standards Institute BSEN 50173-Series, and the importance of following manufacturers’ best-practice guidelines

K9. The criteria against which the network components will be inspected and the consequence of failing to meet the required quality standards as described above

K10. The customer’s organisation, structure and the roles of personnel involved in the project, who they need to communicate with and for what reasons

K11. Asbestos Containing Materials (ACMs) and is conversant with the actions to be taken if ACMs are identified whist installation work is being carried out

K12. The status and scope of the Electricity at Work Act and how work carried out during network cable installation tasks are governed by supporting standards i.e. BS7671

K13. The legislative requirements under the Working at Height regulations, including personal competence and inspection regimes, with particular relevance to the need for PASMA training and certification

K14. The concept of the ‘internet of things’ and the effects of emerging technologies on media selection, installation practices and additional testing requirements

K15. The structural components of equipment racks/cabinets and how to assemble them to meet the requirements on the infrastructure design

K16. The requirement for the segregation of data cables from electrical cables in accordance with BSEN 50174. Can also identify media supporting other data services e.g. telephone, security, alarms and AV systems and the precautions to be taken to prevent interference or damage to the systems

K17. The need to maintain accurate documentation and the depth of information required for successful completion and handover to the customer

K18. The fundamental principles involved in the maintenance of cyber security, in particular workplace processes implemented by the roganisation for the protection of data

K19. Workforce management systems and the workflow functionality

K20. The fundamental requirements of the New Roads and Streetworks Act and associated codes of practice.Knows when legislation applies and the levels of authorisation required to perform works

Skills (Is able to):

S1. Install copper cabling components for Local Area Networking (LAN). Carry out maintenance tasks on copper cable networks. Can identify, locate and repair common faults

S2. Install fibre optic cabling components for Local Area Networking (LAN) and Wide Area Network (WAN) infrastructure. Can identify, locate and repair common faults

S3. Carry out testing on copper cabling in accordance with equipment manufacturer’s procedures, and compliant to industry standards, interpret results and rectify failures

S4. Carry out testing of fibre optic cabling using an optical loss test set (Tier 1), an optical time domain reflectometer (Tier 2) and fibre inspection tool in accordance with equipment manufacturer’s procedures, and compliant to industry standards

S5. Analyse copper and fibre test results and provides certification to the customer

S6. Prepare, constructs and installs telecommunications equipment cabinets, either pre-built or from flat-pack. Arrange and install fixtures and fittings appropriate for the intended use. Correctly selects network equipment components for installation into cabinets, differentiating between switches and routers

S7. Work at height in a safe manner and is competent in the use of Mobile Equipment Work Platforms (MEWPs) and can assemble, dismantle, use and inspect prefabricated low-level access towers

S8. Reduce the danger of working in confined spaces by implementing appropriate health and safety procedures, using and maintaining personal protective equipment

S9. Carry out network cable installation within the public highway to the standards required by the New Roads and Street Works Act 1991

S10. Analyse plans, make decisions about equipment types and quantity, and accurately predict time frames

S11. Assess the requirements for cable containment by type and size to build a pathway suitable for routing data cables. Install containment systems in a safe manner, using the correct tools and methods for cutting, shaping and mounting tray, basket trunking and conduit

S12. Install end-point equipment i.e. CCTV camera, Wireless Access Point, Access Control etc using appropriate fixings and media

S13. Interpret the customer statement of requirements to determine the correct quality of components to be used in the cable network

S14. Use literacy and numeracy skills to quantify equipment requirements and timelines for tasks to be carried out

S15. Communicate effectively with key stakeholders in the customer’s organisation including the customer, the Construction Design and Management (CDM) co-ordinator, the project manager and the Information Technology (IT) security officer

S16. Work diligently to maintain cyber security by applying processes and procedures aimed at protecting data confidentiality

Behaviours

B1. Highly self-motivated and driven when carrying out work alone

B2. Assumes responsibility for the accuracy and quality of own work

B3. Team focused and makes an effective contribution

B4. Disciplined, applies effective time management and meets deadlines

B5. Applies initiative to overcome any obstacles encountered in the workplace.

B6. Anticipates security issues and demonstrates a commitment to safeguarding data integrity

B7. Focused and thorough, working to consistently high standards

Qualifications

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeship’s English and maths minimum requirement is Entry Level 3 and British Sign Language qualification is an alternative to English qualifications for whom this is their primary language.

Duration

The duration of this apprenticeship is typically 12-15 months.

Level

This is a level 3 apprenticeship.

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Last updated: May 1st, 2018

The Colleges’ Partnership Ltd. is committed to protecting the privacy of visitors of The Colleges’ Partnership Ltd website, individuals who register to use the products and services, and business partners or customers. This Privacy Notice describes our privacy practices in relation to the use of The Colleges’ Partnership Ltd website and Portal (Virtual Learning Environment) it’s services and solutions, and related applications, services, and programs, offered by The Colleges’ Partnership Ltd as well as your choices regarding use, access and correction of personal information.

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The Colleges Partnership Ltd is registered in England. Company Number 05606069. Our Registered Office is C/O Wiltshire College, Cocklebury Road, Chippenham, Wiltshire, England, SN15 3QD.

The Colleges' Partnership is a not for profit joint venture company owned by Wiltshire College and Bridgwater and Taunton College.

Customer Owned Data

As a provider of Services, we may receive, process or store certain information, including personal information. Information may include information from the end points and other systems, tools or devices that Customers manage or monitor using our Services, and end user data related to individuals’ activities on Customer’s network and systems. It may also include event logs, end user information (such as IP address, email address and computer name), and other data where relevant to a support or service request. The Colleges’ Partnership Ltd is a data processor for customer data.

Data Relating to Our Customers and Users of Our Sites

The Colleges’ Partnership Ltd collects information as part of its normal business operations and in the administration of its relationship with Customers, which may include personal information.

Business Contact and Customer Relationship Management. We collect and maintain information about our Customers, which may include company name, business contact name and title, phone number, email and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details. In addition, we collect user credential and profile data (name, contact, authorized users) of Customer’s authorized users and account administrators.

Data Submitted on Sites. In order to access or use certain portions of the Sites, to enjoy the full functionality of the Sites, or to conduct or seek to conduct business with us, you may be prompted to provide certain personal data to us, including in the following ways:

by filling in forms (for example, a “Contact Us” form) on our Sites or anywhere else we conduct business;

by downloading or accessing the The Colleges’ Partnership Ltd Services;

by downloading documentation from our Sites;

by subscribing to newsletters or other communications; or

by corresponding with us by phone, e-mail or otherwise using our contact details.

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Customer Support and Service. When Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by Customers related to such support or service requests.

Usage Details. We collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, and other usage statistics. We do not collect usage details about Customer end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data).

When you visit our Sites, our server automatically collects certain browser or device generated information, which may in some cases constitute personal data, including but not limited to:

your domain;

your IP address;

your date, time and duration of your visit;

your browser type;

your operating system;

your page visits;

information from third parties;

other information about your computer or device; or

Internet traffic.

De-identified Data. We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this data to improve our Services, analyse trends, publish market research, and for other marketing, research or statistical purposes, and may disclose such data to third parties for these specific purposes.

Other Data. The Colleges’ Partnership Ltd collects, uses and maintains certain data related to its business and the Services it provides to Customers, which is not personal data; this privacy notice does not restrict our use and processing of such data, including:

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the processing is necessary to perform a contract with you or take steps to enter into a contract at your request;

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you have consented to the processing.

We use the personal data we collect to:

conduct and develop our business with you and with others;

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evaluate, improve and develop our Services generally;

customize our Sites to users' needs;

provide you with documentation or communications which you have requested;

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provide you with any Services you request;

send you marketing communications, where it is lawful for us to do so;

protect and ensure safety of the Sites, The Colleges’ Partnership Ltd confidential and proprietary information, and The Colleges’ Partnership Ltd employees;

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The Colleges’ Partnership Ltd is a not for profit joint venture company owned by Wiltshire College and Bridgwater and Taunton College and we may share personal data with our affiliated businesses as part of our business operations and administration of the Services. We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our Services or the Sites. The Colleges’ Partnership Ltd may share your personal data with these affiliates and third parties to perform services that the third parties have been engaged by The Colleges’ Partnership Ltd to perform on The Colleges’ Partnership Ltd's behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or it believes that the disclosure will further an investigation of suspected or actual illegal activities.

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If personal data is transferred outside the EU to third party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the EU, including by entering into data transfer agreements, using the European Commission approved Standard Contractual Clauses, or by relying on certification schemes such as the EU - US Privacy Shield..

We contractually require agents, service providers, and affiliates who may process personal data related to the Services to provide the same level of protections for personal data as required under the Principles

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Additional Disclosures. We may also disclose Customer Data (including any personal data), where otherwise required by law.

Just-in-Time Disclosures. Additional disclosures or information about processing of personal information related to specific websites, mobile applications, products, services, or programs may be provided to you. These may supplement and/or clarify The Colleges’ Partnership Ltd privacy practices in specific circumstances and provide you with additional choices as to how The Colleges’ Partnership Ltd may process your personal information.

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The Colleges’ Partnership Ltd aims to safeguard and protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss, and The Colleges’ Partnership Ltd utilizes and maintains certain reasonable processes, systems, and technologies to do so. However, you acknowledge that no environment is completely secure or error-free, and that these processes, systems, and technologies utilised and maintained by The Colleges’ Partnership Ltd are subject to compromise. Accordingly, we cannot be held responsible for unauthorised or unintended access that is beyond our control.

Retention of Your Personal Data

We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected. However, in some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

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Your Rights

Subject to applicable law, you may have some or all of the following rights available to you in respect of your personal data

to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;

to rectify inaccurate personal data (including the right to have incomplete personal data completed);

to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);

to restrict processing of your personal data under certain circumstances

to port your data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;

to withdraw your consent to our processing of your personal data (where that processing is based on your consent); and to obtain, or see a copy of the appropriate safeguards under which your personal data is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object, on grounds relating to your particular situation, at any time to any processing of your personal data for which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you.

You also have the right to lodge a complaint with your local supervisory authority for data protection.

In relation to all of these rights, please contact us at privacy@tcpartnership.ac.uk Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.

If you contact us regarding Customer Data for which we are a data processor, we will attempt to refer your request to the relevant Customer, and data controller for your personal data.

Contact information

If you have any questions in relation to this Notice, please contact us at:

By email - privacy@tcpartnership.ac.uk

By post – The Data Controller, 14b, Sunrise Business Park, Higher Shaftesbury Rd, Blandford, DT11 8ST

By phone – 01258 457091